This incident has been resolved.
Nov 30, 17:42 UTC
Our Live Chat Support provider has identified the issue and is applying a fix. We start noticing that the system is coming back and we can again provide support via chat.
Nov 30, 16:30 UTC
We’ve run into some issues.
Our Live Chat Support provider is currently experiencing an unexpected service disruption.
During this time, candidates may find that they are not able to reach our technical support agents. Please note that the rest of the exam-taking process is not impacted.
We invite you to track the progress of this disruption while we work to bring the service back to optimum health.
Nov 30, 16:01 UTC